Refund policy

Return & Refund Policy

At Orideep Bioscience, we are committed to providing high-quality laboratory products and excellent customer service. If you are not completely satisfied with your purchase, please review our return policy below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be unopened, with all factory seals intact (for sterile or sealed laboratory products).
Include all original packaging, accessories, manuals, and documentation.
Be accompanied by your order number or proof of purchase.

How to Start a Return

To request a return, please contact us at:

Email: support@orideep.com

Please include:

Your order number
The product name and quantity
The reason for the return
Photos if the item is damaged or defective

Returns must be approved before being shipped. Items returned without prior authorization will not be accepted.

Return Address:

1826 Estabrook Way, Superior, CO 80027

Once your return is approved, we will provide return instructions. Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

A damaged item
A defective product
An incorrect item
Missing items

please contact us within 5 business days of delivery at support@orideep.com. Please include photographs of the product, packaging, and shipping label so we can evaluate the issue and resolve it promptly.

If the issue is confirmed to be our responsibility, we will replace the item or issue a full refund at no additional cost.

Non-Returnable Items

For quality assurance and safety reasons, the following items cannot be returned unless they are defective or shipped incorrectly:

Opened or used laboratory consumables
Sterile products with broken or opened packaging
Custom or special-order products
Products marked as non-returnable
Clearance, closeout, or final sale items
Gift cards

Products that have been improperly stored, modified, or damaged after delivery are not eligible for return.

Exchanges

We currently do not offer direct product exchanges.

If you would like a different item, please request a return (if eligible) and place a new order once the return has been approved.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving the goods, in accordance with applicable consumer protection laws.

Returned products must be unused, unopened, in their original packaging, and accompanied by proof of purchase.

Please note that this statutory right may not apply to certain products that are exempt under applicable law, including sealed products that have been opened after delivery for health protection or hygiene reasons.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.

Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@orideep.com.